Saul Albert, Magnus Hamann, Elizabeth Stokoe

Abstract:

Policy makers are increasingly interested in using virtual assistants to increase social care services in the context of an aging demographic crisis. At the same time, technology companies are marketing conversation user interfaces (CUIS) and smart home systems as assistive technologies for seniors and people with disabilities. However, we know relatively little about how today’s commercially available cases are used to help with daily home activities, or how care users and human care assistants interpret and adapt these technologies into practice. Here we report on an analytical case study of longitudinal conversation to identify, describe and share how the kitchen can be used as assistive conversation agents in practice. The analysis reveals that, while the kitchen can expand and support new capabilities in a home environment, they cannot replace the delicate interactive work of human care assistants. We give that Cui design is = best inspired and based on a better understanding of joint coordination of homeCare activities

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